Frequently Asked QuestionsFrequently Asked Questions

Clear freight answers

Browse by topic

01

Company & Coverage

Learn about our asset-based operation, owned capacity, Midwest hub, and nationwide service coverage.

Company & Coverage
02

Freight Services

Explore dry van, reefer, open-deck, expedited, dedicated, and managed transportation services.

Freight Services
03

Quotes & Tracking

Find out how to request a freight quote, schedule a shipment, and follow your load through delivery.

Quotes & Tracking
04

Carrier Network

Review carrier requirements, onboarding steps, available freight, and network opportunities.

Carrier Network
0101

Company & Coverage

Essential information about Ship Smart Solutions, our operating model, and service area.

1

Ship Smart Solutions is an asset-based trucking company and logistics provider headquartered in Naperville, Illinois. We provide transportation and logistics solutions for shippers across the contiguous United States.

2

We are asset-based and operate our own trucking capacity. Our owned fleet forms the foundation of our service, while a vetted carrier network supports overflow, specialized, and off-network lanes.

3

We provide freight coverage across all 48 contiguous states from our central Naperville, Illinois hub, including regional Midwest lanes and coast-to-coast full-truckload transportation.

4

We support retail, manufacturing, food and beverage, consumer goods, e-commerce, construction, and industrial customers with transportation programs built around their freight requirements.

0202

Freight Services & Equipment

Information about our transportation modes, equipment, and ongoing logistics programs.

1

We provide dry van, reefer, flatbed and open-deck, heavy-haul, expedited, dedicated capacity, managed transportation, warehousing, and distribution solutions.

2

Yes. Ship Smart Solutions operates its own dedicated 53-foot dry van fleet for full-truckload freight. Vetted carriers are used when additional or specialized capacity is required.

3

Dry van trailers are enclosed but not refrigerated and are used for general palletized freight. Reefer trailers provide temperature control for products that must remain within a specified temperature range.

4

Yes. Our dedicated capacity and managed transportation programs can assign consistent equipment and coordinated support to repeating inbound and outbound freight lanes.

0303

Quotes, Shipping & Tracking

Details on quoting, booking, transit updates, and managing active shipments.

1

You can request a quote by contacting our team via phone or submitting your load details online. We review lane requirements, equipment needs, and scheduling to provide prompt rates.

2

We monitor active loads with real-time tracking integration, giving shippers visibility from pickup through dispatch, transit milestones, and final delivery confirmation.

3

To book a shipment, we need pickup and delivery locations, ready time, required delivery window, freight weight and dimensions, equipment type, and any special handling instructions.

4

Our operations team actively tracks transit milestones and communicates proactively if weather, traffic, or facility delays affect your delivery schedule.

0404

Carrier Network & Support

Guidance for partner carriers joining our network and working with our dispatch team.

1

Carriers must submit an active MC/DOT authority, Certificate of Insurance naming Ship Smart Solutions, W-9, and completed carrier agreement through our setup portal.

2

Network carriers must maintain minimum $1,000,000 Auto Liability and $100,000 Cargo Insurance with appropriate endorsements prior to load dispatch.

3

We offer standard payment terms as well as quick-pay options upon receipt of clean Proof of Delivery (POD) and required accessorial documentation.

4

Our dispatch and operations team is available 24/7/365 to assist carriers with load status, facility directions, rate confirmations, and transit updates.